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FREQUENTLY ASKED QUESTIONS

Can I bring my child with me to my appointment?

What is your cancellation or rescheduling policy?

Do you have a redo or return policy?

In order to continue providing the best possible scheduling options to our guests, we require at least 48 HOURS NOTICE to reschedule or cancel an appointment. If cancelling or rescheduling occurs in less than 48 hours before the start of your scheduled appointment time, a fee of 50% of the cost of the scheduled services will be charged to the card on file or invoiced to you. Missed appointments without notice will be charged a no-show fee of 100% of the cost of the scheduled services.

Arriving late may limit the time available for your service, thus lessening its effectiveness and your enjoyment. Guests who do not arrive within 15 minutes of their scheduled appointment time will be asked to reschedule and will be subject to the cancellation fee. Your time is valuable and we reserve your appointment time especially for you! Please understand that when you reschedule or cancel without the required notice, we miss the opportunity to fill the appointment time and guests on the waiting list miss the opportunity to get in for an appointment. In the event of habitual rescheduling, cancellations and/or no-shows, we have the right to refuse future appointment requests.

At Bloom, we strive to offer every one of our guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let your stylist know within 7 days of your visit and they will be happy to make adjustments to your cut and color accordingly. Due to the amount of time and products invested, we do not offer refunds on services.

Should you make a retail purchase that you are unsatisfied with, we will accept retail returns at full refund within 7 days of purchase.

For safety reasons, no child under the age of 12 may accompany you while you are receiving a service. Children are ONLY permitted in the salon when the child is receiving a service. We love children but we do not have the facilities to care for them in our space. We also do not wish to compromise the relaxation of our guests. We hope you understand that we cannot assure their safety in a professional working environment. Your cooperation and understanding is greatly appreciated. ​

will Bloom send courtesy appointment reminders?

As a courtesy, we make an effort to notify you of your appointment date and time. You will receive an email or text message to confirm your service prior to your appointment. Our system will send you 3 separate reminder email/texts. One when you initially book the appointment, another 96 hours before your appointment time asking you to confirm, and a final reminder is sent 48 hours before. This allows for plenty of time to notify us if you need to cancel/reschedule. We confirm in advance as a courtesy because we know how easy it is to forget an appointment you booked months ago

KIND WORDS FROM KENDRA

"The salon is such a great, relaxing ambiance. They have done such a great job with all the details it’s more than just getting your hair done."

KIND WORDS FROM NICOLE

"Bloom has such a wonderful team! They are very kind and engaging and it's just a fun vibe! I was greeted with smiles from every stylist and seeing the work they all were doing, I was blown away! Every patron looked gorgeous when they were finished. They help you pick products based on your needs, and there is no pressure at all to buy. I am still loving how my hair looks and I highly recommend any of their stylists!"

KIND WORDS FROM KATIE

"The salon is such a great, relaxing ambiance. They have done such a great job with all the details it’s more than just getting your hair done."

KIND WORDS FROM LILLY

"I walked into Bloom and was greeted right away with a “Hello,” and bright faces. I was taken care of and forgot about all other worries while relaxing and being pampered. They made sure I was comfortable the whole time. Bloom will be my forever salon."